Terms & Conditions

Terms and Conditions

Family First Exteriors

Effective Date: June 6, 2024 Last Updated: August 21, 2026

1. Agreement to These Terms

These Terms and Conditions (“Terms”) govern your use of https://familyfirstexteriors.com (the “Site”) and your communications with Family First Exteriors (“Family First Exteriors,” “we,” “us,” or “our”), including telephone calls, text messages, and email.

By using the Site, submitting a form, calling or texting us, or otherwise communicating with us, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

These Terms do not replace your project contract. Any work we perform is governed by a separate written proposal, work order, or contract signed by you. If those documents conflict with these Terms, the signed project documents control for matters relating to the work.

2. About Us

Family First Exteriors provides roofing, siding, gutter, and related exterior services in the St. Louis metropolitan area and surrounding Missouri counties.

Family First Exteriors, LLC 15009 Manchester Rd, Ste 261 Ballwin, MO 63011 Phone: (314) 255-8151 Email: [email protected] Family First Exteriors, LLC is licensed and insured. Missouri does not issue a statewide roofing contractor license. We hold the contractor registrations required by the municipalities in which we work, and certificates of general liability and workers’ compensation insurance are available on request.

3. Use of the Site

You may use the Site for lawful purposes only. You agree not to:

  • Submit false, misleading, or fraudulent information
  • Submit a request on behalf of someone else without their authorization
  • Provide a telephone number you are not the subscriber of, or not authorized to provide consent for
  • Use automated tools to scrape, harvest, or copy Site content
  • Attempt to gain unauthorized access to the Site or our systems
  • Introduce malware, or interfere with the Site’s operation
  • Use the Site or our contact forms to send unsolicited commercial messages
  • Copy, republish, or reuse Site content for commercial purposes without our written permission

We may suspend or refuse service to anyone who violates these Terms.

4. Site Content Is Informational

Content on the Site — including service descriptions, pricing indications, material information, project galleries, blog posts, and guidance about storm damage, roof condition, or insurance claims — is provided for general information only.

  • It is not a binding offer, quote, warranty, or guarantee.
  • It is not professional engineering, legal, insurance, or tax advice.
  • Product descriptions, images, and colors are representative; actual materials vary by manufacturer, batch, and lot.
  • We may change services, materials, and content at any time without notice.

Do not rely on Site content in place of an on-site inspection by a qualified professional.

5. Inspections, Estimates, and Proposals

Free inspection. Where we advertise a free inspection or estimate, it means we will visit the property, assess the condition of the relevant exterior systems, and provide a written estimate at no charge and with no obligation to proceed.

Access and authorization. By requesting an inspection you confirm that you own the property or are authorized to permit access and to authorize work. If you are a tenant, property manager, or agent, you are responsible for obtaining the owner’s authorization.

Estimate validity. Written estimates are valid for 30 days unless stated otherwise. Material costs and availability change; we reserve the right to revise an estimate that has expired or where the scope changes.

Scope changes and hidden conditions. Estimates are based on visible and reasonably accessible conditions. Concealed damage — including deteriorated decking, rot, structural issues, prior improper installation, mold, or code-required upgrades — may not be discoverable until tear-off. Additional work required will be presented to you as a written change order for approval before it is performed, except where an emergency condition requires immediate action to prevent further damage.

Photography. We photograph and may video-record property conditions before, during, and after work for documentation, warranty, quality control, and insurance purposes.

6. Scheduling and Weather

Exterior work is weather-dependent. Scheduled dates are estimates, not guarantees. We may reschedule for rain, wind, temperature, lightning, material delays, permit delays, or crew safety. We will make reasonable efforts to notify you promptly of changes. We are not liable for losses arising from weather-related delays or other causes beyond our reasonable control.

7. Communications and Consent

7.1 Consent to Be Contacted

By providing your telephone number, mobile number, or email address to us — through the Site, by phone, in person, on a signed document, or through a third-party lead service — you consent to be contacted by Family First Exteriors at that number or address regarding your inquiry, estimate, or project, including by automated means where applicable.

Consent to receive marketing calls, texts, or emails is not a condition of purchasing any goods or services from us.

You represent that you are the subscriber of, or the customary user of, and are authorized to provide consent for, any telephone number you give us.

7.2 SMS Terms and Conditions

These SMS Terms apply to all text messages sent by Family First Exteriors.

Program description. Family First Exteriors operates two text messaging programs: (a) a transactional/service program that sends appointment confirmations, crew arrival notifications, weather and schedule changes, estimate and invoice notifications, permit and inspection updates, payment reminders, warranty follow-up, and responses to your inbound calls, forms, and texts; and (b) a marketing program that sends seasonal offers, maintenance and inspection reminders, storm-response notices, promotions, and company announcements. Consent for each is obtained separately.

How to opt in. By checking the SMS consent box on one of our forms, signing a document containing SMS consent language, texting us first, replying to a text from us, or providing verbal consent that we log in our records.

Message frequency. Varies. Transactional messages are sent as needed during an active project. Marketing messages: approximately up to 4 messages per month.

Cost. Message and data rates may apply. Your mobile carrier’s standard rates apply. Family First Exteriors does not charge for messages.

How to opt out. Reply STOP to any message to cancel. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. You will receive one final confirmation message, after which no further messages will be sent from that program. You may also revoke consent in any reasonable manner that clearly communicates your intent to stop receiving messages, including by telling our staff by phone, replying in plain language, or emailing [email protected].

Help. Reply HELP to any message, or contact us at (314) 255-8151 or [email protected].

Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, and most other US carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by carrier filtering, network conditions, or device settings.

Privacy. See our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Eligibility. You must be at least 18 years old and the account holder or authorized user of the mobile number provided.

7.3 Email

Marketing emails include an unsubscribe link and our physical mailing address. Transactional emails relating to your active project, estimate, invoice, or warranty are not marketing messages and are sent as necessary to deliver the services you requested.

7.4 Call Recording

Calls to and from Family First Exteriors may be monitored or recorded for quality assurance, training, and record-keeping. By continuing a call after a recording notice, you consent to the recording. If you do not consent, please advise us at the start of the call or contact us in writing instead.

8. Insurance Claims — Scope and Limitations of Our Role

Many exterior projects involve a property insurance claim. Please read this section carefully.

What we do. We inspect and document the condition of your property, prepare an itemized estimate of the work required, provide photographs, measurements, and documentation you may submit to your insurer, meet the adjuster at the property when you request it, and complete the work you contract us to perform.

What we do not do. Family First Exteriors is a contractor. We are not a public adjuster, insurance agent, insurance broker, or your legal representative. We do not represent you, negotiate on your behalf, adjust your claim, or advise you on coverage, policy interpretation, or claim strategy. All negotiation with and decisions regarding your insurance carrier are yours.

Deductibles. Your insurance deductible is your responsibility and must be paid. Family First Exteriors does not and will not pay, waive, rebate, absorb, discount, or offset any portion of your insurance deductible, and does not offer any credit, allowance, gift, upgrade, prize, coupon, or other item of value in place of a deductible. Any statement or offer to the contrary is unauthorized and void.

No guarantee of coverage. We cannot and do not guarantee that your insurer will approve a claim, approve any particular scope of work, approve a supplement, or pay any particular amount. Our estimate reflects the work we believe is required; your carrier makes its own determination.

Statutory cancellation right. Where you have entered into a written contract with us for goods or services to be paid from a property and casualty insurance policy, you may cancel that contract prior to midnight on the fifth (5th) business day after you receive written notice from your insurer that all or any part of the claim or contract is not a covered loss under the policy. Cancellation may be delivered by mail and is effective when deposited in the mail with postage prepaid. Within ten (10) days of cancellation we will return all payments and deposits made, less the value of any work actually performed. This right is set out in your project contract and, for Missouri work, reflects § 407.725 RSMo.

Payment obligation. Your obligation to pay us for work performed is governed by your signed contract and is not contingent on your insurer’s payment unless your contract expressly says otherwise.

9. Financing

We may refer you to third-party financing partners. Any financing agreement is directly between you and the lender. Family First Exteriors is not a lender, does not extend credit, and is not responsible for lender decisions, terms, rates, fees, or servicing. Approval is subject to the lender’s underwriting. Advertised rates and terms come from the lender and may change.

10. Payment

Payment terms, deposits, and schedules are set out in your signed contract. Unless that contract provides otherwise:

  • Amounts are due as stated on the invoice
  • Past-due balances may accrue interest at 1.5% per month or the maximum permitted by law, whichever is less
  • You are responsible for costs of collection, including reasonable attorney’s fees, on amounts properly owed
  • We may file and enforce a mechanic’s lien as permitted by law
  • Returned payments may incur a fee of $35

11. Warranties

Workmanship warranty. We provide a workmanship warranty as stated in your signed contract, subject to its terms, exclusions, and transfer conditions.

Manufacturer warranties. Material warranties are provided by the manufacturer, not by Family First Exteriors, and are subject to the manufacturer’s own terms, registration requirements, and exclusions. We will provide manufacturer warranty documentation on request.

Exclusions. Warranties generally do not cover damage from storms, hail, wind exceeding rated limits, falling objects, fire, foot traffic, settlement, ice damming caused by inadequate insulation or ventilation not installed by us, pre-existing conditions, work performed or altered by others, failure to perform reasonable maintenance, or acts of God. Specific exclusions are stated in your contract.

Site content carries no warranty. THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED AVAILABILITY. Nothing in this paragraph limits the warranties we provide for work actually performed under a signed contract.

12. Intellectual Property

All Site content — text, graphics, logos, photographs, video, layout, and code — is owned by Family First Exteriors or its licensors and is protected by copyright and trademark law. “Family First Exteriors” and our logo are our marks. You may view and print pages for personal, non-commercial use. Any other reproduction, distribution, modification, or commercial use requires our prior written permission.

Project photography. We retain ownership of photographs and video we take of work we perform and may use them in marketing, on the Site, in proposals, and on social media. If you do not want images of your property used in marketing, notify us in writing at [email protected] and we will honor that request. We will not publish your name, street address, or claim details alongside project photography without your permission.

13. Reviews, Testimonials, and Submissions

If you submit a review, testimonial, photograph, or other content to us or about us, you grant Family First Exteriors a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and display it in our marketing, and you confirm you own or have the right to submit it.

We do not offer, and will not offer, compensation, discounts, gifts, or anything of value in exchange for a positive review. We may ask satisfied customers to leave a review; the content is entirely theirs.

Testimonials on the Site reflect individual experiences and are not a guarantee of results on your project.

14. Third-Party Links and Lead Sources

The Site may link to third-party websites, including manufacturers, financing partners, and review platforms. We do not control and are not responsible for their content, products, or practices.

If you reached us through a third-party lead marketplace or directory, your relationship with that platform — including any consent you gave it and any information it collected — is governed by that platform’s own terms and privacy policy, not ours.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAMILY FIRST EXTERIORS AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR RELIANCE ON ITS CONTENT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY ARISING FROM YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).

This section limits liability arising from the Site and its content only. Liability for work we actually perform is governed by your signed contract and applicable law. Nothing in these Terms limits liability for gross negligence, willful misconduct, personal injury, or any liability that cannot lawfully be limited.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Family First Exteriors and its owners, employees, and agents from claims, damages, losses, and reasonable attorney’s fees arising from your violation of these Terms, your misuse of the Site, your submission of false information or of a telephone number you were not authorized to provide, or your infringement of any third party’s rights.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles.

Informal resolution first. Before filing any claim, you agree to contact us at [email protected] and give us thirty (30) days to resolve the matter informally. Most disputes are resolved this way.

Venue. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in St. Louis County, Missouri, and you consent to the jurisdiction of those courts.

Nothing in this section prevents either party from seeking relief in small claims court or from seeking injunctive relief to protect intellectual property or enforce lien rights.

18. General Provisions

Severability. If any provision is held unenforceable, the remainder stays in effect.

No waiver. Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control, including weather, natural disaster, labor disputes, material shortages, supply chain disruption, government action, or utility failure.

Entire agreement. These Terms and our Privacy Policy are the entire agreement regarding your use of the Site. Your signed contract governs the work.

19. Changes to These Terms

We may revise these Terms at any time. The “Last Updated” date reflects the most recent revision. Continued use of the Site after changes constitutes acceptance. Changes do not retroactively alter a signed project contract.

20. Contact

Family First Exteriors 15009 Manchester Rd, Ste 261 Ballwin, MO 63011 Phone: (314) 255-8151 Email: [email protected]